Today, one of the most outsourced job in the company is in the telephone messaging field. Companies who are in this field offer different services according to the need of their clients. They are able to provide service to medical offices, small businesses, big companies, service contractors and many other companies as well. Their services generally come in three types and they are as follows:
Inbound Telephone Messaging Service
This can also be more commonly known as the telephone answering service and is what most people are inclined to get. This type of service is very helpful for doctor’s offices, law offices, schools, restaurant management companies, property management companies, service contractors and other businesses too. The telephone answering service offers the option for the clients to modify the way calls are answered to make sure that calls are answered the way clients would if they were to answer the calls. This can be done through the initial meetings to get all the instructions straight. This helps the agency know how to handle different calls like those that are considered emergency calls or those that simply need to take a message. This also helps instruct the agency on who to call in case of emergency and exactly what to do. In this way, the agency can represent your business properly to your callers. The client would be given a phone number that they can place in their ads or they can also set-up their existing phone lines to forward the calls to the agency at times when they wish to make use of the service. This would be a great option for those who just want the calls to be answered by the agency during after office hours or during the holidays.
Outbound Telephone Messaging Service
Aside from answering the calls, the telephone messaging companies can also provide outbound telemessaging in which the agency calls up your contacts to provide them with the information that you need to tell them. Among those who can benefit from this kind of service are lawyers, those in the medical field as well as insurance companies. A script should be provided to the agency and a list of contacts. The telemessaging companies can help determine how long it will take to make all the calls.
Executive Telemessaging Service
This is a step up to the usual inbound telephone messaging service provided because unlike it, the calls would be received by several agents who are specifically assigned to a specific client. In this way, those who call up your line can expect to be answered by the same person who previously answered their call. It helps provide the callers some sort of security about their concerns because they can follow it up to the person who they talked to in the first place. This is what most businesses who doesn’t really have their own physical office do. Having this virtual office is only available during office hours too so if you need calls to be answered after hours too, you might want to get the inbound telephone messaging service as well.